CUSTOMER EXPERIENCE EXECUTIVE,

We will give you freedom to design the exceptional customer experience, international and exciting field of work and lots of possibilities to take your skills to the next level.

be a part of our success story!

Apply before 29.11.2019

BE CURIOUS

We ask questions why, what if and how and we think along with the team. We are looking around. We find ideas that are implemented by someone else or somewhere else - and implement them in a better way. Or invent new ideas. Our curiosity brings ideas into IuteCredit.

The Company provides annual training events for all team members. We can always ask for additional training to develop ourself. We believe that innovations and development come from inside development of each team member. 

VISIT THE WORLD

We support our best team members with annual travel and extraordinary training. We compare our performance with successful organizations, learn from them and broaden personal perspective and understanding of how things can be done.

WHAT IS IUTECREDIT?

IuteCredit – established in 2008 – is a leading European personal finance company. The Group is specialized in consumer loans via its subsidiaries using equity and loan capital. The mission of IuteCredit is to create an extraordinary experience in personal finance by exceeding customers’ expectations.

We serve customers currently in Moldova, Albania, North-Macedonia, Kosovo, Bosnia and Herzegovina, and Bulgaria. In total, we have more than 300 employees.

TRAIN AND DEVELOP

WHY WORK AT IUTECREDIT?

1.

Possibility to travel occasionally to our subsidiaries and take part of interesting staff meetings and retreats in Europe.

2.

The working environment in our headquarters in the heart of Tallinn is modern, positive and encouraging, but you can choose to work remotely.

3.

You have the ability to work in an international, fast-growing company and coordinate with international teams remotely.

We offer you exciting field of work and lots of possibilities to take your skills to the next level.

4.

WHAT DO YOUR COLLEAGUES SAY?

"The working environment at IuteCredit is fast-paced.

I am looking for a strong partner who is passionate about creating an exceptional experience for our customers. You are an analytical and self-motivated team player who doesn't shy away from taking initiative and responsibility. I will give you the freedom so you can take decisions and be independent in your work."

GÖKSU TUGAY BILAL

Chief Customer Experience Officer

"As a Group, we aim to serve millions of customers and that means constant strive to attract the best talent, implement the best technology, develop the best organization and bring the best out in each team member. Money is the outcome of right actions, but at foremost we as a team enjoy ourselves in pursuing the right actions and overcoming the challenges."

TARMO SILD

Group CEO

"We have a diverse and ambitious team here in IuteCredit - the employees are from four different continents. Despite the fast pace, we always find some time to communicate with each other and have fun.


We often arrange team lunches and dinners, play bowling together or ride a kart, and we have visited offices of big corporations such as Amazon and IKEA."

KARL-VILLIAM VASERIK

Group Marketing Specialist

AS A CUSTOMER EXPERIENCE EXECUTIVE YOU WILL

  • Define and improve overall customer experience, participate in day-to-day operations and follow customer experience best practices
  • Prepare customer journey maps, identify and analyse pain points, define root causes and design and implement preventive action plans
  • Prepare the voice of customer and NPS analyses periodically and act as an advocate for the customer
  • Interpret and synthesise customer feedback, manage all the digital channels regarding the customers and create and manage metrics to monitor customer experience
  • Create and update guidelines for Customer Experience Department

You have previous experience in the customer experience arena in the financial services field and higher education. You have advanced Excel skills and deep knowledge of customer experience, digital channels and project management. You are goal-oriented, co-operative and have exceptional problem-solving skills. You have excellent English language skills.

A diverse and international team

The positive and encouraging working environment

An office with the best view located in the city centre

APPLY HERE

+372 512 6674

Should you need any further information, do not hesitate to contact Brandem's recruitment consultant Liisi Niisuke:

liisi@brandem.ee

Unique employer branding and recruitment agency Brandem assists IuteCredit Europe AS in finding the Customer Experience Executive. 


Brandem Baltic OÜ 

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